Shipping Policy
At Dhanya Factory Outlet, we're committed to delivering your orders quickly, safely, and hassle-free. We partner with trusted courier services to ensure your shopping experience is smooth from checkout to doorstep.
Order Processing & Dispatch
- Orders are processed and dispatched within 24–48 hours of confirmation.
- Delivery timelines depend on your location:
| Location | Estimated Delivery Time |
|---|---|
| Chennai | 3–4 working days |
| Metro Cities | 5–7 working days |
| Other Regions | Up to 10 working days |
Note: Delivery times are counted in business days and exclude weekends/public holidays. Delays due to weather, festivals, or logistics disruptions may occur — we appreciate your patience in such cases.
Shipping Charges
- Free Shipping on all orders above ₹999 across India.
Cash on Delivery (COD) Charges
- Flat ₹100 COD fee applies to all COD orders.
Failed Delivery Attempts
Sometimes, deliveries may fail due to:
- Incorrect or incomplete address.
- Recipient unavailable or incorrect contact number.
- Restricted delivery area.
- COD payment not made upon delivery.
- Recipient has moved from the provided address.
If delivery fails after 3 attempts, the order will be canceled and returned to us.
For any order or delivery-related concerns, our Customer Support Team is here to help you.
📧Email: dhanyafactoryoutlet@gmail.com
📞Phone: +91 96298 50010